Privacy Policy

Last updated on: 05-02-2024

This Privacy Policy ("Policy") explains how Payr Services ("we", "our", "us") collects, uses, shares, and protects your personal information when using the Payr app ("App") or related services. By using our App, you agree to this Policy and consent to our data practices. We are committed to protecting your privacy under applicable laws and encourage you to read this Policy carefully.

We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations. We urge you to acquaint yourself with this Policy to familiarize yourself with the manner in which your data is being handled by us.

1. Information We Collect

• Personal Information: Name, contact information (e.g., email, phone number), demographic data, preferences, and other details relevant for providing our services.
• Device and Usage Data: IP address, device type, operating system, and app usage patterns.
• Cookies and Tracking Technologies: To enhance user experience, monitor performance, and customize content.

We do not collect sensitive financial information like credit or debit card details. Payments are processed through third-party payment services as outlined in Section 3.

2. How We Use Your Information

We use your data for the following purposes:

• To provide and enhance the App's functionality and services.
• To maintain internal records and improve our offerings.
• To send updates, promotions, and other relevant communications.
• To analyze user trends and ensure quality assurance.

We require this data to provide you with the goods or services offered by us including but not limited, for the below set out purposes: Internal record keeping. For improving our products or services. For providing updates to you regarding our products or services including any special offers. To communicate information to you For internal training and quality assurance purposes.

3. Data Sharing and Third-Party Services

We may share your data in the following circumstances:

• Service Providers: To enable specific features, including payment processing. Payments made within the App are handled by trusted third-party payment processors. These third parties may collect and process payment information under their respective privacy policies. We recommend reviewing their policies for more details.
• Legal and Regulatory Requirements: To comply with applicable laws, respond to legal requests, or address fraud.
• Affiliates and Advisors: For operational purposes within our group companies or with advisors as required.

We may share your information or data with: Third parties including our service providers in order to facilitate the provisions of goods or services to you, carry out your requests, respond to your queries, fulfil your orders or for other operational and business reasons. With our group companies (to the extent relevant) Our auditors or advisors to the extent required by them for performing their services Governmental bodies, regulatory authorities, law enforcement authorities pursuant to our legal obligations or compliance requirements.

4. Use of Cookies

We use cookies and similar technologies to:

• Analyze user behavior.
• Personalize content and improve user experience.
• Enhance security.

We use "cookies" to collect information and to better understand customer behaviour. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to avail our goods or services to the full extent. We do not control the use of cookies by third parties. The third party service providers have their own privacy policies addressing how they use such information. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.

5. Data Retention

Your data will be retained as long as:

• It is necessary for providing services to you.
• Required by applicable laws and regulations.

We may retain your information or data (i) for as long as we are providing goods and services to you; and (ii) as permitted under applicable law, we may also retain your data or information even after you terminate the business relationship with us. However, we will process such information or data in accordance with applicable laws and this Policy. Upon termination of your account, residual data may remain stored securely in compliance with legal obligations.

6. Children's Privacy

The Payr app is accessible to children aged 9 years and above, provided parental consent is obtained where required. We adhere to strict measures, including:

• Collecting only the minimum information needed to provide services.
• Ensuring no targeted advertising based on children’s data.
• Offering data deletion options (see Section 7).

7. Your Rights

• Right to Access and Review: You can review and request corrections to your data.
• Right to Data Deletion: Submit a request to delete your personal data via support@payr.org.in. We will process the request as per legal requirements.
• Right to Withdraw Consent: You may withdraw your consent for data collection at any time by contacting us. This may limit your access to certain features.

You can review the data provided by you and can request us to correct or amend such data (to the extent feasible, as determined by us). That said, we will not be responsible for the authenticity of the data or information provided by you. Withdrawal of your Consent - You can choose not to provide your data, at any time while availing our goods or services or otherwise withdraw your consent provided to us earlier, in writing to our email ID: support@payr.org.in. In the event you choose to not provide or later withdraw your consent, we may not be able to provide you our services or goods.Please note that these rights are subject to our compliance with applicable laws.

8. Data Security

We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data. We implement industry-standard measures to safeguard your data, including encryption and secure storage practices. While we strive to protect your information, no method of transmission or storage is 100% secure.

9. Updates to This Policy

We may update this Policy periodically. The updated version will be posted in the App and on our website, with the effective date noted.

10. Grievance Officer

For queries, concerns, or grievances, contact us at:

Email: support@payr.org.in

We are committed to resolving complaints promptly and efficiently.